Return and refund policy


  • All Orders Will Be Processed And Delivered To The Customers Within The Next 1-3 Working Days From The Date That The Order Is Confirmed
  • We Keep You Informed

Once You’ve Placed An Order, You Will Receive An Order Acknowledgement Email To Confirm Your Order Details. Once Your Item Has Prepared And On Delivery, You Will Receive A Shipment Notification Email With Carrier And Tracking Information



For Self-Collection, Kindly Print A Copy Of Your Order Confirmation Email And Present It Together With Your Personal Identification Document To Our Store Staff. Our Store Staff Will Verify Your Identification And Assist You With The Collection Accordingly.

If Your Schedule Gets Too Busy And Would Like To Authorise Someone Else To Collect On Behalf Of You, He / She Have To Present A Copy Of The Order Confirmation Email Together With His / Her Personal Identification Document To Our Store Staff.



I12 Katong (#02-26)

Address : 112 East Coast Road (i12 Katong) #02-26 Singapore 428802

Hours : 10AM - 10PM Daily

Tel : +65 8818 8581 


Bedok Showroom

Address : 4 Changi South Lane #01-01 Nan Wah Building Singapore 486127

Hours : 10.30AM - 7PM Daily

Tel : +65 8828 8581 



Thanks For Shopping With HOUZE.

If You Are Not Entirely Satisfied With Your Purchase, WE ARE HERE TO HELP!

  • You Have Up To 3 Calendar Days From The Time You Receive Your Item(s) To Initiate A Return At Your Own Cost
  • Item(s) Must Return To Us In Original Packaging, Unused, And Undamaged
  • Sales Items Are Not Eligible For A Refund If You Change Of Mind

The Total Refund Amount Will Exclude Delivery Fees Paid As The Delivery Has Taken Place.

HOUZE Reserves The Right To Refuse Any Returns If The Item Does Not Meet All the Conditions Above.



We Welcome Your Valuable Feedback On Our Products And Service Quality!

Please Feel Free To Contact Us If You Need Any Further Information.

Email :

Hotline: +65 6926 4073 (Monday – Friday: 9AM – 5PM)