FAQs
FAQs
Experience Stores/Viewing Products
Where can I see the products?
HOUZE at Star Vista
1 Vista Exchange Green,
#01-29/30, Singapore 138617.
Daily: 10.00AM - 10.00PM
Phone: +65 8280 1714
Popular Questions
Can I choose my delivery date?
Do you do night delivery or weekends delivery?
How much is the delivery fee?
Free delivery with no min spend.
How to track my order?
https://jtsvip.jtexpress.sg/service/instanceExpressTrack
General Information
Do you have bulk discounts for big orders?
Yes we do! Just send us an email to visitme@houze.com.sg with the information below will do.
- Your name
- Your contact number
- The item(s) you want/
- The quantity
Product Enquiries
If you wish to know more about the information of the product(s), please just send us an email and our customer team will provide you the information you requested as fast as we can.
I want to be a HOUZE supplier
Welcome to be part of us! Please just send us an email with the information listed below and we’ll get back to you within 1-3 working days. No worries! We do not disclose your personal information to any third parties or on any public platforms, unless with your prior consent.
- Your name
- Your contact number
- Your email address
- Your company name
- Your business type
- Your company address
- Detail of your product(s)
Placing An Order
When will I get my item(s) if I order now?
All orders will be processed and delivered to the customers within the next 2-4 working days after the order is confirmed.
Where can I apply a promo code?
You can input your promo code under at your checkout page.
Delivery
How much is the delivery fee?
Free delivery with no min spend.
How to track my order?
After we processing your order, you will receive an email notification with J&T tracking ID.
https://jtsvip.jtexpress.sg/service/instanceExpressTrack
Can I change my delivery address/ Wrong delivery address given?
Yes! You can send an email to visitme@houze.com.sg and our customer service team will assist you to change the address accordingly.
Do you do night delivery or weekends delivery?
Most of the parcels will be deliver by J&T and they do provides after 6PM delivery and Saturday delivery. You can let us know your preferable delivery time range under “Special instructions for seller” in your Shopping Cart page and we will try our best to meet your request.
Returns & Exchanges
I received my order and it’s defective.
Oh dear! We are so sorry that the item(s) didn’t reach you in a good condition. But No worries, just send us an email to visitme@houze.com.sg and our customer team will arrange replacement(s) accordingly.
I received wrong item(s)/some of my item(s) is missing.
Oh No! We are so sorry about our mistakes. Please send us an email to visitme@houze.com.sg and our customer team will arrange exchange accordingly.